Terms & Conditions


The terms “we,” “us,” and “our” refer to AJK Consulting Inc. (DBA “Audrey Joy Kwan”). The term the “Site” refers to www.audreyjoykwan.com. The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the site.
The services we provide include coaching and consulting services, online courses, digital products, blogs and podcasts and are referred to as the “Services”.
Use of www.audreyjoykwan.com including all materials presented herein and all online services provided by us is subject to the following Terms of Use. These Terms of Use apply to all site visitors, customers, and all other users of the Site. Please carefully read these Terms of Use, the Disclaimer, and the Privacy Policy, as they contain important information about your rights and responsibilities. By accessing the Site, you acknowledge that you have read, understood, and agree with these Terms of Use, our Privacy Policy, and our Disclaimer. If you do not wish to be bound by these Terms of Use, our Privacy Policy, or our Disclaimer, please stop using this Site immediately.
We may at any time amend these Terms of Use. Such amendments are effective immediately upon notice to you by us posting the new Terms of Use on this Site. Any use of the Site or Services by you after being notified means you accept these amendments. We reserve the right to update any portion of our Site and Services, including these Terms of Use, at any time. We will post the most recent versions to the Site and list the effective dates on the pages of our Terms of Use.
If you breach any provision of these Terms of Use, your right to access and use this Site shall cease immediately.
By posting or submitting any material on or through our Services, such as comments, posts, photos, images or videos, or other contributions, you are representing that you are the owner of all such materials and you are at least nineteen (19) years old.
When you submit to us or post any comment, photo, image, video, or any other submission for use on or through the Site, you are granting us, and anyone authorized by us, an unlimited, royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly perform or display such contributions, in whole or in part, in any manner or medium, now known or developed in the future, for any purpose, and granting us the right to make it part of our current or future Services. This right includes granting us use or exploitation of proprietary rights or intellectual property rights like copyright, trademark, service mark, trade secrets, patent rights, or any other of your intellectual property rights under any relevant jurisdiction without any further permission from you or compensation by us to you.
You also grant us, and anyone authorized by us, the right to identify you as the author of any of your comments, posts, photos, images, videos, or other contributions by name, email address, or screen name. You acknowledge that we have the right but not the obligation to use and display any contributions from you of any kind and that we may elect to cease the use and display of any such contributions on our Services at any time for any reason whatsoever.
By participating in our Services, and using our program materials, including our Podcast, you consent to photographs, videos, and/or audio recordings that may be made that may contain you, your voice and/or your likeness. In our sole discretion, we reserve the right to use these photographs, videos, and or/audio recordings and/or any other materials submitted by you to us in connection with your participation in our current or future Services, and/or our marketing or promotional efforts, without compensation to you at any time, now or at any time in the future.
You are not permitted to use or access the Site or Services:
(a) if you are younger than nineteen (19) years of age;
(b) in any way to appear as if they are yours or created by you;
(c) in any unlawful, fraudulent, or commercial manner, or any other manner prohibited by these Terms of Use;
(d) in an improper and/or unauthorized manner, including but not limited to modifying, copying, reproducing, republishing, uploading, posting, transmitting, translating, selling, creating derivative works, exploiting, or distributing in any manner or medium (including by email or other electronic means) any program materials or any other information accessed or purchased through our Services, or any other communications provided by us for your own personal use, business/commercial use or in any way that earns you money;
(e) in a manner that violates our intellectual property rights, including copyright and trademark rights;
(f) in any way that causes or is likely to cause Services, or access to them either to be interrupted, damaged or impaired in any way. You understand that you are solely responsible for all electronic communications and content sent from your computer to this Site and its content and to us;
(g) to send, use or re-use any material that is illegal, offensive, abusive, indecent, harmful, defamatory, obscene or menacing, threatening, objectionable, invasive of privacy, in breach of confidence, infringing of any intellectual property rights, or that may otherwise may injure others;
(h) to cause annoyance, inconvenience or needless anxiety;
(i) to impersonate any third party or otherwise mislead as to the origin of your contributions;
(j) to establish a hypertext link to our Site or content that states or implies any sponsorship, endorsement by, or ownership by you in our Site or content or that states or implies that we have sponsored, endorsed or have ownership rights in your website; or
(k) to frame or inline link our content without our written permission.
In order to use the Services, you may be required to provide information about yourself including your name, email address, username and password, and other personal information. You agree that any registration information you give to us will always be accurate, correct, and up to date. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction.
You may use the Site and Services for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase Services through the Site for legitimate, non-commercial purposes only. You shall not post or transmit through the Site any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law.
Your use of the Site is also subject to our Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices. Your agreement to the Privacy Policy is hereby incorporated into these Terms of Use. We are committed to protecting your privacy. Please read our Privacy Policy which outlines how we collect personal information, how we use that information and your rights and responsibilities regarding personal information collection.
Your use of the Site is also subject to our Disclaimer. Please review our Disclaimer, which also governs the Site and informs users of various limitations regarding the information provided on the Site. Your agreement to the Disclaimer is hereby incorporated into these Terms of Use.
You shall not upload, post or otherwise make available on the Site any artwork, photos, or other materials (collectively “Materials”) protected by copyright, trademark, or other proprietary right without the express written permission of the owner of the copyright, trademark, or other proprietary right, and the burden of determining that any Materials are not so protected rests entirely with you. You shall be liable for any damage resulting from any infringement of copyrights, trademarks, or other proprietary rights, or any other harm resulting from such a submission. For all Materials submitted by you to the Site, you automatically represent or warrant that you have the authority to use and distribute the Materials, and that the use or display of the Materials will not violate any laws, rules, regulations, or rights of third parties.
Our Services are the property of us and/or our affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws.
The content in our Services, in whole or in part, or any other intellectual property or property belonging to us (the "Content") is solely owned by or licensed to us, unless otherwise indicated. The Content includes, but is not limited to, the design, layout, look, appearance, graphics or any other material or aspects of materials provided by us to you. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms of Use.
If you purchase or access any of our Services, you will be considered our licensee. For the avoidance of doubt, all Content obtained through us is our property, and you are granted a revocable, non-transferable license for personal, non-commercial use only, limited to you only. This means that you may not use our Services in a manner that constitutes an infringement of our rights or in a manner that has not been authorized by us.
You are being granted a limited license to use our Services and Content with permission and restrictions. This means that when you purchase a Service from the Site or otherwise, you are purchasing the limited right to use the Services in the form that is provided by us to you with certain conditions as specified in these Terms of Use.
Any trademarks, taglines, and logos displayed on any Content are trademarks belonging to us. All trademarks reproduced in this Site, which are not the property of, or licensed to us, are acknowledged on the Site. Any use including framing, meta tags or other text utilizing these trademarks, or other trademarks displayed, is strictly prohibited without our express written consent, or permission granted herein.
For those trademarks, taglines, and logos for which you are granted permission to use, the trademark indicia must be included at all times. Any marketing or promotional tools and/or Service titles or any other title or information of ours bearing the trademark symbols (™) or ® may not be used by you for any reason without our express written permission.
All rights not expressly granted in these Terms of Use or any express written license, are reserved by us.
As a licensee, you understand and acknowledge that our Services have been created, developed or obtained by us through the investment of significant time, effort and expense, and that this information is a valuable, special and unique asset of ours which needs to be protected from improper and/or unauthorized use.
Any request for written permission to use our Services, in whole or in part, or any other Content belonging to us, should be made before you wish to use it by completing the “Contact Us” form on this Site, or by sending an e-mail to support@audreyjoykwan.com.
We very clearly state that you may not use our Services, in whole or in part, in any way that is contrary to these Terms of Use unless we have given you specific written permission to do so.
If you are granted permission by us, you agree to use the specific Content that we allow and ONLY in the ways for which we have given you our written permission.
If you choose to use the Content in ways that we do not specifically give you written permission, you agree now that you will be treated as if you had copied, duplicated and/or stolen such from us, and you consent to immediately stop using such specific Content and to take whatever actions as we may request and by the methods and in the time frame that we prescribe to protect our intellectual property and ownership rights in our Services.
The Services are offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person or entity, without the obligation to provide a reason for doing so. No order is deemed accepted by us until payment has been processed. We may at any time change or discontinue any aspect or feature of the Services, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.
If paying by debit card, or credit card, you give us permission to automatically charge your credit or debit card as payment for your Services without any additional authorization, for which you will receive an electronic receipt.
In the event that payment is not received by the date due, you will have a fourteen (14) day grace period to make the payment otherwise the Services will not continue and we reserve the right to cease your access immediately and permanently.
If you fail to make payment in a timely manner in accordance with these Terms of Use or voluntarily decide to withdraw from our Services at any time or for any reason whatsoever, you still will remain fully responsible for the full cost of the Services.
All information obtained during your purchase or transaction for our Services and all of the information that you give as part of the transaction, such as your name, address, method of payment, credit card number, and billing information, may be collected by both us and our payment processing company.
You agree to only purchase goods or services for yourself or for another person for whom you are legally permitted to do so or for whom you have obtained the express consent to provide their name, address, method of payment, credit card number, and billing information.
You agree to be financially responsible for all purchases made by you or someone acting on your behalf. You agree to use our Services for legitimate, non-commercial purposes only and not for speculative, false, fraudulent, or illegal purposes.
If you make a purchase through a link provided on or through our Services (“Merchant”), all information obtained during your purchase or transaction and all of the information that you give as part of the transaction, such as your credit card number and contact information, may be collected by the merchant and their payment processing company as well. Your participation, correspondence or business dealings with any affiliate, individual or company on or through our Services, and all purchase terms, conditions, representations or warranties associated with payment, refunds, and/or delivery related to your purchase, are solely between you and the Merchant. You agree that we shall not be responsible or liable for any loss, damage, refunds, or other matters of any sort that incurred as the result of such dealings with a Merchant.
Payment processing companies and Merchants may have privacy and data collection practices that are different from ours. We have no responsibility or liability for these independent policies of the payment processing companies and Merchants. In addition, when you make certain purchases through our Services, you may be subject to the additional terms and conditions of a payment processing company, Merchant or us that specifically apply to your purchase. For more information regarding a Merchant and its terms and conditions that may apply, visit that merchant’s website and click on its information links or contact the Merchant directly.
You release us, our affiliates, our payment processing company, and Merchants from any damages that you incur, and agree not to assert any claims against us or them, arising from your purchase through or use of our Services or Site or its content.
We will email you to confirm the placement of your order and with details concerning service and product delivery. In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible.
Due to the nature of the services and/or products provided, refunds will not be given unless otherwise specified in writing.
By using and/or purchasing any of our Services, you understand and agree to the refund policy, the cancellation policy, and the return policy.
You agree that we have not made any guarantees about the results of taking any action, whether recommended on the Site or not. We provide educational and informational resources that are intended to help users of this Site succeed. You nevertheless recognize that your ultimate success or failure will be the result of your own efforts, your particular situation, and innumerable other circumstances beyond our control and/or knowledge.
You also recognize that prior results do not guarantee a similar outcome. Thus, the results obtained by others - whether our clients or otherwise - applying the principles set out in this Site are no guarantee that you or any other person or entity will be able to obtain similar results.
The Site and the Services contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content, or policies of third party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with us. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
A promotion advertised on the Site or Services is subject to availability and is not an indication of availability. We reserve the right to amend, modify, extend or cancel any promotion without advance notice to the public.
We further reserve the right to reject, approve, or remove any advertising from the Site or Services at our sole discretion, including advertisements that negatively affect its users or that promote content contrary to our philosophy.
If you provide us with any feedback or suggestions regarding the Site or Services (“Feedback”), you hereby assign us all rights in such Feedback and agree that we shall have the right to use and fully exploit such Feedback and related information in any manner we deem appropriate.
We will treat any Feedback as non-confidential and non-proprietary, and you agree not to submit as Feedback any information or ideas that you consider to be confidential or proprietary.
We make no representation or warranty that the information provided on the Site, regardless of its source, is accurate, complete, reliable, current, or error-free. We disclaim all liability for any inaccuracy, error, or incompleteness in the information of the Site or Services, regardless of its source.
You agree that under no circumstances shall we be liable for direct, indirect, incidental, consequential, special, punitive, exemplary, or any other damages arising out of your use of the Site or Services. Additionally, we are not liable for damages in connection with
(i) any failure of performance, error, omission, denial of service, attack, interruption, deletion, defect, delay in operation or transmission, computer virus, or line or system failure;
(ii) loss of revenue, anticipated profits, business, savings, goodwill or data; and
(iii) third party theft of, destruction of, unauthorized access to, alteration of, or use of your information or property, regardless of our negligence, gross negligence, failure of an essential purpose and whether such liability arises in negligence, contract, tort, or any other theory of legal liability. The foregoing applies even if we have been advised of the possibility of or could have foreseen the damages. In no event shall our cumulative liability to you exceed the total purchase price of the service you have purchased from us, and if no purchase has been made by you, our cumulative liability to you shall not exceed $100.
You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third party claims and causes of action, including, without limitation, attorney’s fees, arising out of any breach by you of any of these Terms of Use, or any use by you of the Site or Services. You shall provide us with such assistance, without charge, as we may request in connection with any such defense, including, without limitation, providing us with such information, documents, records, and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defense without our prior written consent.
The subject headings of the paragraphs and subparagraphs of these Terms of Use are included for convenience only and shall not affect the construction or interpretation of any of its provisions.
These Terms of Use, along with the Disclaimer and Privacy Policy, constitute the entire agreement between you and us pertaining to the Site and Services and supersedes all prior and contemporaneous agreements, representations, and understandings between us. No waiver of any of the provisions of these Terms of Use by us shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing.
All notices, requests, demands, and other communications under these Terms of Use shall be in writing and properly addressed as follows:
E-mail Address: support@audreyjoykwan.com
Mailing Address: 2002 - 4485 Skyline Dr, Burnaby, BC V5C 0J2
In the event a dispute arises out of or in connection with these Terms of Use, the parties shall attempt to resolve the dispute through friendly consultation.
If the dispute is not resolved within a reasonable period then any or all outstanding issues shall be referred to mediation on notice by one party to the other, with the assistance of a neutral mediator jointly selected by the parties. If the dispute cannot be settled within thirty (30) days after the mediator has been appointed, or within such other period as agreed to by the parties in writing, either party may refer the dispute to arbitration under the International Commercial Arbitration Rules of Procedure of the British Columbia International Commercial Arbitration Centre (the “BCICAC”). The appointing authority shall be the BCICAC and the case shall be administered by the BCICAC in accordance with its Rules.
These Terms of Use shall be governed by, and construed under, the laws of the Province of British Columbia.
If any term, provision, covenant, or condition of these Terms of Use is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Terms of Use shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.
These Terms of Use bind and inure to the benefit of the parties’ successors and assigns. These Terms of Use are not assignable, delegable, sub-licenseable, or otherwise transferable by you. Any transfer, assignment, delegation, or sublicense by you is invalid.
If you have any questions about any term of these Terms of Use, please contact us at support@audreyjoykwan.com. Thank you.
Updated: October 2021